• Support & Most Common Frequently Asked Questions
Question: How do I cancel my membership?
Answer: Cancelling your membership is done very easily and instantly. First, you need to know which processor your used:

If you joined using PAYCOM (credit card primary) as the processor, you cancel PAYCOM here.
Phone: 1-800-893-8871 (From US and Canada toll Free) International: 1-310-827-9939

If you joined using CCBILL (credit card) as the processor, you cancel CCBILL here.
Phone: 1-888-596-9279

If you joined using JETTIS (credit card) as the processor, you cancel JETTIS here.

If you joined using ELECTRACASH (checking) as the processor, you cancel ELECTRACASH here.
Phone: 1-888-310-7312

 
Question: I lost/forgot my username and password?
Answer: There are three ways to retrieve your details:

1. The best and fastest way is to use our Membership Lookup to find your membership and have your details emailed to you immediately. You will need to use either your username, email or membership ID.

2. You can look for it yourself at PAYCOM Billing Support or CCBILL Billing Support or JETTIS Billing Support or ELECTRACASH Billing Support. You will have to know which processor and method of payment you used.

3. You can email Reel Pass Support.

 
Question: I haven't received my username and password yet?
Answer: Your username and password will be sent to the email address you used when you signed up. If you are using a free web mail and you did not receive an email you may need to check your spam or trash folder to locate the email.
 
Question: My username and password are correct but I still cant login?
Answer: Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.

If you still cannot login, try using our Membership Lookup or Email Reel Pass Support so that we can quickly look into this issue for you.

 
Question: Will I get anything sent to my address by mail?
Answer: Absolutely not! Your membership to our site is 100% discreet and confidential and we will never send anything to your home or business address. You will only receive information by email and nothing else.

 
Question: What is the best way to watch movies?
Answer: It really depends on your preferences. But, from our vast experience, we will tell you that if movies are not playing properly, it is NOT the movies and more than likely your system or your media player. We strongly suggest you use Microsoft Internet Explorer v 5.0 and above and Windows Media Playe v 8.0 and above. Internet Explorer v 5.0 and above have a built-in media player that will play all our movies. Windows Media Player is a wonderful and free stand-alone movie player that is compatible with all our movies. You can download either one for free here:

Windows Media Player
Microsoft Internet Explorer

 
Question: How do I watch the movies?
Answer: Just simply LEFT click (normal click) on the movie link and it will pop up our movie player window. From there, it will start to stream the movie for you. If you wish to save the movie, LEFT click once again on the link at the top of the movie pop-up window that says 'Click here to download this clip'. Important! Read the section below to make sure you have JAVA enabled.

 
Question: Nothing happens when I left click on a movie or part?
Answer: You MUST have JAVA enabled since the movie pop-up player is java based. In Internet Explorer, you can check to make sure your JAVA is enabled by going to Tools - Internet Options - Advanced, and look for Java related check boxes. In other browsers the process should be similar.

 
Question: When I click on a movie, it skips and hangs while it's playing?
Answer: This is what is called 'buffering'. The movie is being played as it is downloaded and depending on your connection speed, it might do this until it has completed the download.

 
Question: What are the best settings for Windows Media Player?
Answer: Click on the "Start" button, go to "Programs", "Accessories", "Entertainment" and open the media player. Click "Tools" then "Options" from the drop menu. On the "Options" popup click File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File(WMA), and Windows Media Video File (WMV). If any of these are not checked put a check mark in the box next to the entry and click "Apply" and "OK".

 
Question: The 'Bonus Sites & Video Feeds' video feeds don't work for me?
Answer: Please make sure you check a few times because sometimes the video feeds are down for maintenance or updates. Also, please keep in mind that we lease the video feeds from other companies and we have no control over them. If you are consistent problems, email our support staff with details. Another option is to make sure your cookies are enabled and that your browser security levels are set to low.

 
Question: How do I save movies to my computer?
Answer: Just simply LEFT click (normal click) on the movie link and it will pop up our movie player window. From there, it will start to stream the movie for you. If you wish to save the movie, LEFT click once again on the link at the top of the movie pop-up window that says 'Click here to download this clip'. Once you click "Click here to download this clip", another window will pop up asking you where you want to save this movie file on your computer. Make sure you remember where you are saving those movies to on your hard drive so you can find them again later.

 
Question: A movie I downloaded does not work?
Answer: Most of the time, the movie did not finish downloading so you probably have a partial download. Most of the time this is caused by timeouts and stalls on your end. It happens from time to time. You will have to download the movie again. If this keeps happening regularly, you probably have issues with your ISP.

 
Question: How come I can only download no more than two movies at the same time?
Answer: This is a default Windows setting and there is nothing you can do about it.

 
Question: I downloaded a movie to my computer and now I cannot find it?
Answer: Try saving another movie to your hard drive and pay special attention to which directory on your hard drive your computer defaults your saved files to. Just go look in that folder. The other thing you can do is if you know the name of the movie, you can go to START-SEARCH-FILES AND FOLDERS.

 
Question: When I click to watch a movie Media Player keeps rejecting my username and password?
Answer: This is caused by a authentication problem in Microsoft. They have released a patch to address this issue. You can check all available updates at Windows Update Center

 
Question: How can I join, edit, cut or play around with movie files?
Answer: There are various tools that will allow you to edit movie files. You can find out more about movie resources at VCD Help Official Site.

 
Question: Do you allow download managers and accelerators?
Answer: No. This is not fair to other paying members because it slows down our network and servers.

 
Question: Can I share my login with someone else?
Answer: No. For security and legal reasons your membership is JUST FOR YOU. We track multiple IP's and logins and your membership will be disabled if you share it with others.

 
Question: What is your privacy policy?
Answer: Please read our Privacy Policy for more details.

 
Question: What are your terms of service?
Answer: Please read our Terms of Service for more details.